Refund Policy

1. General provisions
This Refund Policy is designed to describe the refund procedures and conditions in the event that clients are not satisfied with the services provided. The policy sets out clear rules and procedures that apply to refund requests.

2. Responsibility
Mascratilo d.o.o. is committed to providing high-quality services and complying with all applicable laws and regulations investments.

3. Refund terms
3.1. Unintended Transactions: In case of unintended transactions or technical failures that may lead to loss of funds, the company undertakes to return the lost funds in full.
3.2. Canceling the operation: The client has the right to cancel the operation in a certain time interval from the moment when it was executed. Refunds are made according to established conditions and fees.
3.3. Unsatisfactory service quality: If the client is not satisfied with the quality of the service provided, the company considers the refund request individually and makes a decision in accordance with internal procedures.
3.4. Prohibited Transactions: Refunds will not be issued if the transaction is related to illegal activities or violation of company policy.

4. Refund procedure
4.1. Submitting a request: The customer submits a request for a refund by contacting support via the contact details provided data.
4.2. Claim Review: The company will review the refund claim as soon as possible, usually within two working week.
4.3. Decision-making: After reviewing the request, the company makes a decision on the refund or explains the reasons for the refusal.
4.4. Payment of funds: In case of a positive decision, the company pays the funds to the client's account as soon as possible as soon as possible.

5. Final provisions
These Refund Rules are an integral part of the general terms of use. The company reserves the right to change the rules without previous announcements, but changes will be published on the company's official website.